What are the restrictions on how I can use the music I download?
purchasing a music download, you are entitled to:
- Download the music to 1 computer
- Back up music to 2 additional computers (see instructions below)
- Make 3 burns to a CD
- Make unlimited transfers to a portable device
Microsoft Windows Media® Player 9 keeps track of the rights associated
with each song.
To back up your music, you will need to make copies of 1) the song files,
and 2) the license files and transfer these to the new computer. Your song
files are available in the place where you download your music.
To back up license files, in Windows Media Player go to the Tools menu
and click on License Management. You will see a dialogue box asking you
where you want to store the license backup files. Click the "Back up Now"
button to save the license files to this location. Then transfer the license
files to the new computer. Please refer to the instructions in the Windows
Media Player's help system for more information on backing up and restoring
music to a computer.
If I pay with a check, will I be able to download my music now?
No. You will not be able to download, receive your license to play the music, or burn it to a CD until we receive
your check. We are currently working on a PayPal payment system which should
be available soon to better service people without credit cards.
What computer should I use to download my music?
You should download your music to the one computer where you keep your
digital music. Once you play a song, it can be played, burned or transferred
to a portable player from that computer only, based on the usage rights for
How many days do I have to play a song for the first time after I
You must play a song within 120 days of purchase. After 120 days, the
license file that is required to play the song will no longer be available.
After you play the song for the first time, you will be able to play it any
What file format is the download music?
Music downloads from are 128-bit WMA files. The WMA format allows record
companies to protect their music by using Digital Rights Management (DRM)
encryption. This means that music downloads are legal, safe, and easy to
use. The 128-bit WMA files also offer superior sound quality.
How do I install, configure, and troubleshoot Windows Media® Player 9?
Please visit Microsoft's web site for detailed instructions on how to set up
your Windows Media Player at:
Can I play music downloads on my Macintosh® computer?
No. Music downloads are not compatible with any Macintosh computer. The
music that you download requires Digital Rights Management 9 (DRM 9)
software, which is not compatible with the Macintosh operating system yet.
Can I transfer the music I download to a portable player?
Yes, you can as long as the player is able to play WMA files (note: iPods
currently DO NOT play WMA files). Please refer to the documentation that
came with your player to determine if it is compatible with WMA-format
What does this error pop-up mean? Security Upgrade Required - The
owner of the protected content you are trying to access requires you to
first upgrade some of the Microsoft digital rights management (DRM)
components on your computer.
This has to do with the individualization settings on your computer. Make
sure your 'individualization' is 'on'. Some 'spyware' programs advise you to
turn it off, but it is a critical component to your DRM licensing decryption
Click here for more information.